What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There was an error in your request. Error Number: 116

    Asked by mike gadd on July 23, 2012 at 10:39 AM

    Hi I cant login I think I may have two accounts that a causing the problem.


    Page URL:

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    Answered by jeanettebmz on July 23, 2012 at 12:29 PM

    You have two free accounts linked to the same email address

     mike gadd  and  mikeBWD

    I can see several forms in mike gadd . It would be better if we move all the forms into one account, and I would recommend you to move all of them to mikeBWD,  because the other one looks without a creation date, which is weird.

    Upon your permission, I can do the move.

    I'll await for your confirmation

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    Answered by mikeBWD on July 24, 2012 at 02:51 AM
    Hi thanks for your help
    Please move to one account
    As you think best


    Mike Gadd
    Tel +44 (0)1937 844580

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    JotForm Support

    Answered by Goldo on July 24, 2012 at 07:03 AM

    We are having an issue transferring the forms to your other account mikeBWD.

    I have escalated the case to our developers. We will get back to you as soon as we got an update.


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    Answered by jeanettebmz on July 24, 2012 at 11:35 AM

    Hello Mike

    I have now moved all of your forms into mikeBWD. Your other account mikegadd , has been disabled

    Should you need further assistance, let us know. We are always glad to assist