QR Code Reader not working on iPhones

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    POME3790
    Asked on May 28, 2017 at 09:29 PM

    I have been generating a QR code with the widget and using it on my forms. Android mobiles have no issue reading the code, however, the Apple I-Phone does have problems. The Apple tablet seems to work OK, can you offer any advice?

    Thanks

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    Chriistian
    Answered on May 28, 2017 at 11:19 PM

    The QR Code Reader is based on Flash and it is not supported anymore by iOS devices. That could be the reason why it is not working on your iPhone device. I will raise this issue to our dev team for them to check the issue further. However, please note that we cannot provide you an ETA for when this will be fixed. 

    Rest assured you will be informed in this thread if there are any updates with this matter.
    Regards. 

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    POME3790
    Answered on May 28, 2017 at 11:22 PM

    Thanks Chriistian, really appreciate your quick response. Ironically there are no problems on Android phones, it's just the I-phone!

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    Chriistian
    Answered on May 29, 2017 at 12:18 AM

    Thank you for providing more info.

    A bug ticket has already been raised to our dev team.

    Regards.

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    POME3790
    Answered on May 29, 2017 at 12:20 AM

    I have continued my research and would suggest using NFC tags instead, they are readable with both Android and IOS.

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    POME3790
    Answered on May 29, 2017 at 12:26 AM

    I have continued my research and would suggest using NFC tags instead, they are readable with both Android and IOS.

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    Chriistian
    Answered on May 29, 2017 at 01:37 AM

    Thank you for your suggestion. Unfortunately, we don't have an NFC tag reader widget available in JotForm. This is some kind of an another feature request that needs to be in a separate thread. Note that feature requests implementation depends on popularity among the users and the availability of the developers.

    Regards.