What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    QR Code Reader not working on iPhones

    Asked by POME3790 on May 28, 2017 at 09:29 PM

    I have been generating a QR code with the widget and using it on my forms. Android mobiles have no issue reading the code, however, the Apple I-Phone does have problems. The Apple tablet seems to work OK, can you offer any advice?

    Thanks

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    JotForm Support

    Answered by Chriistian on May 28, 2017 at 11:19 PM

    The QR Code Reader is based on Flash and it is not supported anymore by iOS devices. That could be the reason why it is not working on your iPhone device. I will raise this issue to our dev team for them to check the issue further. However, please note that we cannot provide you an ETA for when this will be fixed. 

    Rest assured you will be informed in this thread if there are any updates with this matter.
    Regards. 

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    Answered by POME3790 on May 28, 2017 at 11:22 PM

    Thanks Chriistian, really appreciate your quick response. Ironically there are no problems on Android phones, it's just the I-phone!

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    JotForm Support

    Answered by Chriistian on May 29, 2017 at 12:18 AM

    Thank you for providing more info.

    A bug ticket has already been raised to our dev team.

    Regards.

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    Answered by POME3790 on May 29, 2017 at 12:20 AM

    I have continued my research and would suggest using NFC tags instead, they are readable with both Android and IOS.

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    Answered by POME3790 on May 29, 2017 at 12:26 AM

    I have continued my research and would suggest using NFC tags instead, they are readable with both Android and IOS.

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    JotForm Support

    Answered by Chriistian on May 29, 2017 at 01:37 AM

    Thank you for your suggestion. Unfortunately, we don't have an NFC tag reader widget available in JotForm. This is some kind of an another feature request that needs to be in a separate thread. Note that feature requests implementation depends on popularity among the users and the availability of the developers.

    Regards.