What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Disabled

    Asked by msenter1 on July 23, 2012 at 12:35 PM

    My account was disabled because I reached the maximum amount of secure forms.  How can i go back to basic w/out the secure forms, and my account be activated again?

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    Answered by AtacanC on July 23, 2012 at 12:55 PM

    As you know, a free account ist limited to receive 100 regular submissions, 10 SSL submissions or 10 Payments (whichever comes first) per month. Since it's the first time, i have deleted 3 SSL submissions from your count and reactivated your account. Please remember that we can only do it once. Next time, you need to upgrade your account to a higher plan or wait for the next reset, which is on the 1st day of every month.

    Feel free to contact us if you have any other questions.

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    Answered by gaston.nino on September 06, 2013 at 01:50 PM

    Hi AtancanC,

    Hi have the same problem, could you to the same for my account? 

    My account is gaston.nino

    Also, I have some questions:

    1.- If I wait to the next month my account will be enable again?

    2.- If I have a Free account and only use 99 submission by month Y can continue ussing my account until I don't receive 100 or more submissions?



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    JotForm Support

    Answered by ashwin_d on September 06, 2013 at 02:22 PM

    Hello gaston.nino,

    My colleague already answered you on this thread:  http://www.jotform.com/answers/265140

    Thank you!