Account Disabled

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    Asked on July 23, 2012 at 12:35 PM

    My account was disabled because I reached the maximum amount of secure forms.  How can i go back to basic w/out the secure forms, and my account be activated again?

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    Answered on July 23, 2012 at 12:55 PM

    As you know, a free account ist limited to receive 100 regular submissions, 10 SSL submissions or 10 Payments (whichever comes first) per month. Since it's the first time, i have deleted 3 SSL submissions from your count and reactivated your account. Please remember that we can only do it once. Next time, you need to upgrade your account to a higher plan or wait for the next reset, which is on the 1st day of every month.

    Feel free to contact us if you have any other questions.

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    Answered on September 06, 2013 at 01:50 PM

    Hi AtancanC,

    Hi have the same problem, could you to the same for my account? 

    My account is gaston.nino

    Also, I have some questions:

    1.- If I wait to the next month my account will be enable again?

    2.- If I have a Free account and only use 99 submission by month Y can continue ussing my account until I don't receive 100 or more submissions?



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    Answered on September 06, 2013 at 02:22 PM

    Hello gaston.nino,

    My colleague already answered you on this thread:

    Thank you!