What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my form been disabled?

    Asked by tinthanlin on May 29, 2017 at 12:13 AM
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    JotForm Support

    Answered by amy on May 29, 2017 at 01:21 AM


    We have a system which detects the phishing fields in forms and this system suspends the accounts and disables the forms if there are fields that include phishing fields.

    I checked your account and found that your account has been suspended because of phishing.
    These fields are against to our Terms of Use. According to our terms of use, Jotform users cannot collect sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
    Please let us delete these fields in order to re-activate your Jotform account. 
    Thank you for helping us to protect privacies of our users.