Download PDF Submissions: Failing to download multiple PDF submissions

  • Profile Image
    haryobimo
    Asked on May 29, 2017 at 02:46 AM

    I have failed multiple tries to download my submissions as PDF , with total file size less than 25MB per file. The windows show that download is completed, however on my browser it failed mid way through the download.

     

    The only workaround is to download them in single file which is very time consuming and not convenient. I used to be able to download in batch with no problem previously. Please help.

    Thanks

     

    Regards,

    Bimo

  • Profile Image
    Nik_C
    Answered on May 29, 2017 at 03:26 AM

    I checked your submissions and I was able to download all submissions:

    If you're still experiencing this issue please let us know. For your convenience, I forwarded those submissions to your email.

    We'll wait for your response.

    Thank you!

  • Profile Image
    haryobimo
    Answered on May 29, 2017 at 04:43 AM
    Hi,
    Thank you for your reply. I am still experiencing this issue although i
    have reduced the number of submission per PDF to 7 submission only. Can you
    kindly help to look into this matter, please?
    Appreciate your help on sending me the pdf files. I will download the
    submission when available. Thanks.
    Bimo
    ...
  • Profile Image
    Nik_C
    Answered on May 29, 2017 at 04:59 AM

    Thank you for getting back to us and for letting us know.

    Could you please try downloading your submissions from a different Browser? 

    If the issue persists please let us know.

    Thank you!