Grid Report Not Displaying

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    Asked on January 13, 2011 at 01:44 PM


    I created a Grid Report for one of my forms 2 days ago. It was working for two days and now all that appears is a blank page when I go to the supplied URL. I added new Qs to the form, but they weren't Qs that I had checked off for the grid report, so I assumed it wouldn't affect it. I have tried in Chrome, Firefox and IE (and had others attempt from diferrent machines). The browser window appears to be completely empty, though when i view the source code, there is code there from jotform relating to the grid that should be there.

    Tried to create a new grid multiple times (w/ and w/out passwords), and while the password feature works (I am prompted to enter my password and am allowed entry upon success) there is still nothing displayed afterwards.

    I also tried to embed the iframe for the grid report in my website, and that is not displaying either.

    All other report formats seem to be working fine.

    Any help appreciated. This happens to be my staff's preferred way of looking at form submissions.


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    Answered on January 14, 2011 at 07:04 AM

    We will look into this problem and get back to you. 

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    Answered on January 17, 2011 at 02:40 AM

    fixed now. Thanks for reporting