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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions - Can't see any data except for the submission date

    Asked by Vanessav on May 29, 2017 at 05:21 AM

    Dear Jotform,

    This morning I have gone to the submission section of my form to download a new pdf as we had received a new submission on Friday, and when I go into this section, all the data for all the submissions are missing except for the submission date. Can you please look into this for me? It was working on Friday.

    Kind regards,

    Vanessa

    Page URL:
    https://eu.jotform.com/submissions/70193742587363

  • Profile Image
    JotForm Support

    Answered by Rose on May 29, 2017 at 05:27 AM

    We are sorry for this inconvenience.

    The issue has been fixed. I tested it on my side and everything works as expected. Could you please check and let us know if the issue still persists on your side?

    Thank you for your understanding. 

  • Profile Image

    Answered by Vanessav on May 29, 2017 at 05:43 AM
    Hi Rose,
    Thank you for your prompt response. It is now working.
    Thank you so much,
    Vanessa
    ...