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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why the Submit button is not showing on mobile devices?

    Asked by isportowy on May 29, 2017 at 05:34 AM

    here is my survey :

    http://smarteracademy.eu/enquete/

    when you open on mobile phone there is no button to send my survey

    please help, because it is stupid to have a survey and can't get it from your clients.

    i have already send to you mail 2 days ago and no answer.

    my account is on isportowy@gmail.com

    Page URL:
    http://smarteracademy.eu/enquete/

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    JotForm Support

    Answered by Nik_C on May 29, 2017 at 06:09 AM

    I checked your form and I was able to replicate this problem on my phone. I inserted the below CSS to your Custom CSS field:

    @media only screen 

    and (max-device-width : 1024px)  {

    .form-all{

    height: 3043px!important;

    }

    }

    And that should fix the problem, I tested on my phone and it was fine.

    Please check and let us know how it worked for you.

    Thank you!

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    Answered by isportowy on May 30, 2017 at 03:41 AM

    works! thx!

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    Answered by isportowy on July 02, 2017 at 06:06 AM

    i don't know why, but the page preview is not available any longer, the form doesnt work. I have an info return _ The form is disabled, which is not the case ! what is going on ? thanks 
  • Profile Image

    Answered by isportowy on July 02, 2017 at 06:13 AM

     

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    JotForm Support

    Answered by AIDAN on July 02, 2017 at 12:01 PM

    I will be addressing your request in this new thread: https://www.jotform.com/answers/1189502