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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect data being recieved

    Asked by Gareth Reynecke  on May 29, 2017 at 09:50 AM

    Hello, 

    We currently have a form with your website which emails us details regarding print jobs, today the form we receive from the website is incorrect as there is no data on it at all (See attachment).

     

    Please let us know if you are experiencing any issues and when we can expect this to get resolved.

     

    Acme Graphics

    acmegraphics.co.za

    Page URL:
    http://www.jotformpro.com/form/51432245937961

    Screenshot
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    JotForm Support

    Answered by Kiran on May 29, 2017 at 11:16 AM

    I see that the provided form is associated with the account HaukeAcme. I have checked the email history log of the account and see that email notifications are being sent with all the form submitted data normally. The submissions also seem to be received normally.

    Did you experience this issue with only one submission or more? Could you let us know the submission ID(s) of the form to check the issue further?

    We will wait for your response. Thank you!