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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Security Verification Seal : Global Sign/Rapid SSL

    Asked by cpaygate on July 23, 2012 at 03:13 PM

    I have included the URL of where I have the form listed.

    Page URL:
    https://cpaygate.com/Authorize.net_Setup_Request

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    Answered by jeanettebmz on July 23, 2012 at 05:22 PM

    We no longer use the GlobalSign seal, that is why it is not clickable anymore.

    if you want to make you security seal clickable, you might try RapidSSL instead, as our secure.jotform.com domain is currently configured to use RapidSSL certificate

    Please check this article about how to add RapidSSL site seal.

    In order to add it to your Jotform form, please choose Upload Image File instead of Security Certificate Seal.

     

     

    Also see:
    How can I Receive SSL Submissions
    How to Display Images on Secure Forms

     

    Cheers!

    Jeanette

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    Answered by cpaygate on July 23, 2012 at 05:44 PM

    You probably know this, but GlobalSign is still available as an option when you go with the "Security Certificate Seal" in the image you posted above.

    I followed the instructions you provided above, and while there is now this image, it is still not clickable:

    https://cpaygate.com/Authorize.net_Setup_Request

    Please advise.

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    Answered by jeanettebmz on July 23, 2012 at 06:36 PM

    You are very right.

    Let me forward this to 2nd level. You should recieve their response on this thread.

    Best regards

    Jeanette

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    Answered by cpaygate on July 30, 2012 at 10:14 AM

    I have not seen an update on the SSL seal being clickable; please advise.

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    Answered by pinoytech on July 30, 2012 at 10:27 AM

    Hi,

    Sorry to tell you that issue isn't fixed yet, but don't worry one of our developer is working on this issue and as soon as our developer fixed this, we will inform you imeddiately.

    Thank you for the patient.

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    Answered by guest_23205663983054 on November 20, 2012 at 03:09 PM

    Why is it then when I click the Page Info/Lock Icon in Firefox or Chrome of the secure site...it still says GlobalSign. This is bad practice. If I'm trying to get my customer's trust, why would I put a RapidSSL seal when it still show you guys use GlobalSign??? Booooooooooo

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    Answered by jeanettebmz on November 20, 2012 at 03:32 PM

    Please accept our apologies. Global Sign is not longer in use, that is why I recommended to change to RapidSSL

    However, I have sent a message to our developer in charge so he might assign a higher priority to this request

     

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    Answered by raydonmarketing on January 23, 2013 at 10:23 PM

    there are multiple threads left open without conclusion regarding the actual rapidssl domain url we need to link the security seal of rapidssl gif so users can click and verify actually.

     

    Please update

    thanks

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    Answered by jeanettebmz on January 23, 2013 at 10:46 PM

    @raydonmarketing

    I opened a new ticket on this thread in order to get an update on this feature request.  You should see an update either on thsi ticket or the other one

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    Answered by raydonmarketing on January 27, 2013 at 01:19 AM

    thanks

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    JotForm Support

    Answered by NeilVicente on January 31, 2013 at 02:33 PM

    Hello,

    We have released a fix for this problem. Security seal images should now be clickable and verifiable.

    Cheers!