- cpaygateAsked on July 23, 2012 at 03:13 PM
I have included the URL of where I have the form listed.
- jeanettebmzAnswered on July 23, 2012 at 05:22 PM
We no longer use the GlobalSign seal, that is why it is not clickable anymore.
if you want to make you security seal clickable, you might try RapidSSL instead, as our secure.jotform.com domain is currently configured to use RapidSSL certificate
Please check this article about how to add RapidSSL site seal.
In order to add it to your Jotform form, please choose Upload Image File instead of Security Certificate Seal.
- cpaygateAnswered on July 23, 2012 at 05:44 PM
You probably know this, but GlobalSign is still available as an option when you go with the "Security Certificate Seal" in the image you posted above.
I followed the instructions you provided above, and while there is now this image, it is still not clickable:
- jeanettebmzAnswered on July 23, 2012 at 06:36 PM
You are very right.
Let me forward this to 2nd level. You should recieve their response on this thread.
- cpaygateAnswered on July 30, 2012 at 10:14 AM
I have not seen an update on the SSL seal being clickable; please advise.
- pinoytechAnswered on July 30, 2012 at 10:27 AM
Sorry to tell you that issue isn't fixed yet, but don't worry one of our developer is working on this issue and as soon as our developer fixed this, we will inform you imeddiately.
Thank you for the patient.
- guest_23205663983054Answered on November 20, 2012 at 03:09 PM
Why is it then when I click the Page Info/Lock Icon in Firefox or Chrome of the secure site...it still says GlobalSign. This is bad practice. If I'm trying to get my customer's trust, why would I put a RapidSSL seal when it still show you guys use GlobalSign??? Booooooooooo
- jeanettebmzAnswered on November 20, 2012 at 03:32 PM
Please accept our apologies. Global Sign is not longer in use, that is why I recommended to change to RapidSSL
However, I have sent a message to our developer in charge so he might assign a higher priority to this request
- raydonmarketingAnswered on January 23, 2013 at 10:23 PM
there are multiple threads left open without conclusion regarding the actual rapidssl domain url we need to link the security seal of rapidssl gif so users can click and verify actually.
- jeanettebmzAnswered on January 23, 2013 at 10:46 PM
I opened a new ticket on this thread in order to get an update on this feature request. You should see an update either on thsi ticket or the other one
- raydonmarketingAnswered on January 27, 2013 at 01:19 AM
- JotForm SupportNeilVicenteAnswered on January 31, 2013 at 02:33 PM
We have released a fix for this problem. Security seal images should now be clickable and verifiable.