What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I pay by check order?

    Asked by ipleymo455 on May 29, 2017 at 12:22 PM

    Hi!

     

    I would like to upgrade my current plan and pay by bank transfer for 1 year ahead. I have found this information in your documentation:

     

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    How to Upgrade and Pay by Mail/Check/Money Order Last Update:

    1. Click the Upgrade button to your preferred plan.

    2. Select the Check/Purchase Order/Wire Transfer option.

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    But when I clicking on the button I getting window with information only about my credit card, like this:

     

     

    And after this I getting window with fields of my credit card.

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    JotForm Support

    Answered by BDAVID on May 29, 2017 at 12:47 PM

    That happened because you had a Past Due subscription. It has been cancelled already and your account is back to free status.

    Please logout of your account, and log back in. Then follow the guide again to upgrade through the Check/Purchase Order/Wire Transfer option: https://www.jotform.com/help/352-How-to-Upgrade-and-Pay-by-Mail-Check-Money-Order 

    Let us know if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by ipleymo455 on May 30, 2017 at 05:39 AM

    Thank you!