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    I'm using a template and it wont show hidden fields

    Asked by Laurie  on May 29, 2017 at 12:42 PM

    I'm using this form:  https://www.jotform.com/build/71466544955164


    I have an option for breafast, lunch, dinner, appetizers.  Only breakfast and appetizers how up when I click on those categories, the other two do not.  How do I fix this?

    Page URL:

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    JotForm Support

    Answered by BDAVID on May 29, 2017 at 03:22 PM

    We will be glad to assist you. I have cloned that form, I see that there are many things that need to be debugged from that form.

    1) That form was hosted on a guest account(Please note that guest accounts relies on browsers cache, whatever happens to it, your form may purge). So, I have moved your form to your registered account "doorstepdiner".

    2) That form has two many uncompleted conditions that can cause conflicts, so please delete them:

    3) There is no need to hide a field through it's properties if you have created a condition to show it.

    So, please turn off the "Hide" option from the fields that are already conditioned to show or hide:

    4) I have deleted the following field from your form, because asking for credit card information goes against our terms of use:


    If you need to collect payments, you can integrate with any of our payment gateways, and pass the total amount to the payment field: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field 

    5) Now, regarding the conditions to show each required catering, I basically deleted all the conditions, and created them again, see how the showing up flow goes now: https://form.jotformpro.com/71485150080955 

    You can clone my form version in your account to inspect it further: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Please note that I deleted all the "insert" conditions, and replaced the subtotal field by Form Calculations widgets where you can perform the calculations directly: https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    But first, assign a calculation value to each options: https://www.jotform.com/help/301-How-to-Assign-Calculation-Value 

    Let us know if you need more help, we will be glad to assist you.

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    Answered by Laurie  on May 30, 2017 at 08:43 PM
    Thank you for your help..
    we would prefer for people not to pay directly
    via this form as we invoice them through quickbooks.. I tried to delete the
    subtotals and payment fields but it's not letting me do that on the form.

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    JotForm Support

    Answered by jonathan on May 31, 2017 at 12:01 AM

    We will resolve the next issue separately here https://www.jotform.com/answers/1158838