What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message: Form not found. This form is disabled.

    Asked by srw9f4 on May 29, 2017 at 02:30 PM

    I've published my form and when I try to look at it or preview it, I get a 'Form not found' error and it says that my form is disabled.  I have it enabled...not sure where else to look.

    Page URL:
    https://form.jotform.com/71465663696167

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    JotForm Support

    Answered by ashwin_d on May 29, 2017 at 02:51 PM

    Hello srw9f4,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Traveler Information" has several fields like "Password" which makes it suspected of being used for phishing.

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. I have deleted the password field and activated your account again. Your form is now back online and should appear correctly in your website.

    Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!