- assuntoseducacionaisAsked on May 29, 2017 at 03:06 PM
I could observe that, on the course of searching for a solution, some modifications were introduced on my form by the support team. As a result, the data that were supposed to be displayed on the col3 (textarea elements) of the hidden text fields matrix were overrridden by the label "1A5". I also noticed that this was made by inserting some custom attributes into the HTML code corresponding to those specific form fields.
For this reason, I'd like to ask if you could do something as to turn visible the real intended data on col3.
Thanks a lot!
- JotForm SupportWelvinAnswered on May 29, 2017 at 03:28 PM
I cannot seem to replicate the problem in the form. If you could guide us how to replicate it, we'd be happy to investigate further. See the below screenshot when I filled your form:
1A5 is the field label and will never be the default value or the hint example in the form.
I look forward to your reply.
- assuntoseducacionaisAnswered on May 29, 2017 at 03:49 PM
The case is that, as soon as I realized the superposition, I began to remove some of these inner labels manually by using the form builder. They weren't originally introduced by me.
The particular instance shown in your screenshot corresponds to one of the fields whose customhint I've deleted by myself. To see this superposition of default values, I ask you to try other options: for instance, you will be able to see it by selecting "7. Análise de Sinais" option and the options which follow it (numbers 8, 9, 10, etc.).
- assuntoseducacionaisAnswered on May 29, 2017 at 04:26 PM
Despite of coincidence in the definitions, it´s important to distinguish the field names (which I did set on the form) from the customhints that were introduced later by Jotform support team as a temporary scaffold, I guess, to deal with another support request I had submitted earlier.
- JotForm SupportWelvinAnswered on May 29, 2017 at 05:32 PM
I got it, but the form hangs up my browser. If removing the hint example or placeholder will fix the problem, I would suggest doing it that way on the other fields. As far as I could see, the form has been configured to show/hide multiple fields and I don't think this will cause the problem.
The fields have a default value, you could also do it that way but I prefer to using the hit example so users won't need to delete and type in the fields. I will still investigate this for you.
- assuntoseducacionaisAnswered on May 29, 2017 at 06:47 PM
It's allright. I've already done it by myself, like you suggested. Thanks!