My account got suspended

  • Profile Image
    Carine Dieude 
    Asked on May 29, 2017 at 07:27 PM

    when trying to login I get a "login fail. Account suspended" There is no phishing going on. I simply created an online payment form. I reached out to this "contact" more than a week ago and didn't get any answer. Form has been inactivated on my site, preventing me to conduct my business. 

    can anyone help?

  • Profile Image
    AIDAN
    Answered on May 29, 2017 at 07:42 PM

    Upon examination of your account, I found that it is indeed suspended, because your form "Payment Authorization Form" is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

     

    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.

  • Profile Image
    Carine Dieude 
    Answered on May 29, 2017 at 08:43 PM
    PGRpdiBkaXI9J2F1dG8nPlRoYW5rIHlvdSBmb3IgeW91ciByZXNwb25zZS4gQXV0aG9yaXphdGlv
    biBvbmx5IGlzIGFjY2VwdGFibGUuIFBsZWFzZSByZWFjdGl2YXRlIG15IGFjY291bnQgc28gSSBj
    YW4gZml4IGl0LiBUaGFuayB5b3U8L2Rpdj48ZGl2IGNsYXNzPSJnbWFpbF9leHRyYSI+PGJyPjxk
    aXYgY2xhc3M9ImdtYWlsX3F1b3RlIj5PbiBNYXkgMjksIDIwMTcgNDo0MiBQTSwgSm90Rm9ybSAm
    bHQ7bm9yZXBseUBqb3Rmb3JtLmNvbSZndDsgd3JvdGU6PGJyIHR5cGU9ImF0dHJpYnV0aW9uIj48
    YmxvY2txdW90ZSBjbGFzcz0icXVvdGUiIHN0eWxlPSJtYXJnaW46MCAwIDAgLjhleDtib3JkZXIt
    bGVmdDoxcHggI2NjYyBzb2xpZDtwYWRkaW5nLWxlZnQ6MWV4Ij4gDQo8ZGl2Pg0KICAgICAgICA8
    ZGl2IHN0eWxlPSJoZWlnaHQ6MTAwJTt3aWR0aDoxMDAlO2JhY2tncm91bmQ6I2VlZWVlZTttaW4t
    aGVpZ2h0OjMwMHB4O2Rpc3BsYXk6aW5saW5lLWJsb2NrO2ZvbnQtZmFtaWx5OiYjMzk7bHVjaWRh
    IGdyYW5kZSYjMzk7ICwgJiMzOTthcmlhbCYjMzk7Ij4NCiAgICAgICAgICAgIDxkaXYgc3R5bGU9
    Im1hcmdpbjo1MHB4IGF1dG87Ym9yZGVyOjFweCBzb2xpZCAjZGRkZGRkO2JhY2tncm91bmQ6I2Zm
    Zjt3aWR0aDo1MCU7bWluLXdpZHRoOjUwMHB4Ij4NCiAgICAgICAgICAgICAgICA8ZGl2IHN0eWxl
    PSJiYWNrZ3JvdW5kOm5vbmUgcmVwZWF0IHNjcm9sbCAwIDAgIzQ1NDU0NTtmb250LXNpemU6MTRw
    eDtjb2xvcjojZmZmZmZmO2hlaWdodDozNHB4O3BhZGRpbmc6OHB4IDEycHgiPg0KICAgICAgICAg
    ICAgICAgICAgICA8ZGl2IHN0eWxlPSJwYWRkaW5nOjhweDtmbG9hdDpsZWZ0Ij4NCiAgICAgICAg
    ICAgICAgICAgICAgICAgIEEgbmV3IHJlc3BvbnNlIGhhcyBiZWVuIHJlY2VpdmVkOg0KICAgICAg
    ICAgICAgICAgICAgICA8L2Rpdj4NCiAgICAgICAgICAgICAgICAgICAgPGEgaHJlZj0iLy93d3cu
    am90Zm9ybS5jb20iPjxpbWcgc3JjPSJodHRwczovL3d3dy5qb3Rmb3JtLmNvbS9pbWFnZXMvbG9n
    bzIucG5nPzIiIGFsdD0iSk9URk9STSIgaGVpZ2h0PSIzNiIgYWxpZ249InJpZ2h0IiBib3JkZXI9
    IjAiIC8+PC9hPg0KICAgICAgICAgICAgICAgIDwvZGl2Pg0KICAgICAgICAgICAgICAgIDxkaXYg
    c3R5bGU9InBhZGRpbmc6MjBweCI+DQogICAgICAgICAgICAgICAgICAgIDxkaXYgc3R5bGU9ImRp
    c3BsYXk6aW5saW5lLWJsb2NrO3dpZHRoOjEwMCU7bWluLWhlaWdodDozMDBweCI+DQogICAgICAg
    ICAgICAgICAgICAgICAgICA8ZGl2IHN0eWxlPSJjb2xvcjpncmF5O2ZvbnQtc2l6ZToxMnB4O21h
    cmdpbi1ib3R0b206MTBweCI+DQogICAgICAgICAgICAgICAgICAgICAgICAgICAgQW5zd2VyZWQg
    YnkNCiAgICAgICAgICAgICAgICAgICAgICAgICAgICA8c3Ryb25nPg0KICAgICAgICAgICAgICAg
    ICAgICAgICAgICAgICAgICBBSURBTiAgICAgICAgICAgICAgICAgICAgICAgICAgICA8L3N0cm9u
    Zz4NCiAgICAgICAgICAgICAgICAgICAgICAgIDwvZGl2Pg0KICAgICAgICAgICAgICAgICAgICAg
    ICAgPHAgc3R5bGU9Im1hcmdpbjoxMHB4O3dpZHRoOjEwMCU7bWF4LXdpZHRoOjEwMCUiPg0KICAg
    ICAgICAgICAgICAgICAgICAgICAgICAgIDwvcD48cD5VcG9uIGV4YW1pbmF0aW9uIG9mIHlvdXIg
    YWNjb3VudCwgSSBmb3VuZCB0aGF0IGl0DQppcyBpbmRlZWQgc3VzcGVuZGVkLCBiZWNhdXNlIHlv
    dXIgZm9ybSAmIzM0O1BheW1lbnQgQXV0aG9yaXphdGlvbiBGb3JtJiMzNDsgaXMNCmNvbGxlY3Rp
    bmcgY3JlZGl0IGNhcmQgaW5mb3JtYXRpb24uPC9wPg0KPHA+UGxlYXNlIGJlIGF3YXJlIHRoYXQg
    dGhpcyBpcyB1bmFjY2VwdGFibGUgYmVjYXVzZSBpdCYjMzk7cyBjb25zaWRlcmVkIGEgcGhpc2hp
    bmcNCmFjdGl2aXR5LCB3aGljaCB2aW9sYXRlcyBvdXIgdGVybXMgb2YgdXNlLiBDYXJkIG51bWJl
    ciwgZXhwaXJhdGlvbiBkYXRlLA0Kc2VjdXJpdHkgY29kZXMgYW5kIGNhcmQgaG9sZGVyIG5hbWUg
    YXJlIGNvbnNpZGVyZWQgY3JpdGljYWwgaW5mb3JtYXRpb24uIFRoZQ0Kb25seSBzZXJ2aWNlcyBh
    bGxvd2VkIHRvIGNvbGxlY3Qgc3VjaCBkYXRhIGFyZSB0aG9zZSB0aGF0IGFyZSBEU1MvUENJDQpj
    ZXJ0aWZpZWQuPC9wPg0KPHA+SW4gbGlnaHQgb2YgdGhpcywgaXQgaXMgYSBtdXN0IHRvIHRha2Ug
    YW55IG9mIHRoZSBmb2xsb3dpbmcgb3B0aW9uczo8L3A+DQo8cD4xLiBJbnRlZ3JhdGUgeW91ciBm
    b3JtIHdpdGggYW55IG9mIG91ciBQYXltZW50IGludGVncmF0aW9uczrCoDxhIGhyZWY9Imh0dHBz
    Oi8vd3d3LmpvdGZvcm0uY29tL2hlbHAvMzIzLU1hc3RlcmluZy1QYXltZW50LUZvcm0tSW50ZWdy
    YXRpb25zLXdpdGgtSm90Rm9ybSI+aHR0cHM6Ly93d3cuam90Zm9ybS5jb20vaGVscC8zMjMtTWFz
    dGVyaW5nLVBheW1lbnQtRm9ybS1JbnRlZ3JhdGlvbnMtd2l0aC1Kb3RGb3JtPC9hPjwvcD4NCjxw
    PjIuIFlvdSBjYW4gdGFrZSBhZHZhbnRhZ2Ugb2YgYSBmZWF0dXJlIGluc2lkZSBvZiBtb3N0IG9m
    IG91ciBwYXltZW50DQppbnRlZ3JhdGlvbnMgY2FsbGVkICYjMzQ7QXV0aG9yaXphdGlvbiBPbmx5
    JiMzNDsgd2hpY2ggYWxsb3dzIHlvdSB0byBjb2xsZWN0IHBheW1lbnRzDQptYW51YWxseSBhdCBh
    IGxhdGVyIHRpbWUuIEhlcmUgaXMgYSBtb3JlIGRldGFpbGVkIGd1aWRlIG9uIGhvdyB0byBkbyB0
    aGlzOiA8YSBocmVmPSJodHRwczovL3d3dy5qb3Rmb3JtLmNvbS9oZWxwLzI5Mi1Ib3ctdG8tRW5h
    YmxlLVBheW1lbnQtQXV0aG9yaXphdGlvbiI+aHR0cHM6Ly93d3cuam90Zm9ybS5jb20vaGVscC8y
    OTItSG93LXRvLUVuYWJsZS1QYXltZW50LUF1dGhvcml6YXRpb248L2E+PC9wPg0KPHA+wqA8L3A+
    DQo8cD5QbGVhc2UgZ2V0IGJhY2sgdG8gdXMgaWYgeW91IGFjY2VwdCB0aGVzZSBvcHRpb25zLCBz
    byB0aGF0IHdlIHdvdWxkIGNvbnNpZGVyDQpyZW1vdmluZyB0aGUgb2ZmZW5kaW5nIGZpZWxkcyBh
    bmQgcmUtYWN0aXZhdGluZyB5b3VyIGFjY291bnQuPC9wPiAgICAgICAgICAgICAgIA0KICAgICAg
    ICANCiAgICAgICAgICAgICAgICAgICAgPC9kaXY+DQogICAgICAgICAgICAgICAgPC9kaXY+DQog
    ICAgICAgICAgICAgICAgPGRpdiBzdHlsZT0iYmFja2dyb3VuZDojNDU0NTQ1O2ZvbnQtc2l6ZTox
    MnB4O3BhZGRpbmc6NnB4IDEwcHg7aGVpZ2h0OjIwcHg7bGluZS1oZWlnaHQ6MThweCI+DQogICAg
    ICAgICAgICAgICAgICAgIDxhIGhyZWY9Imh0dHA6Ly93d3cuam90Zm9ybS5jb20vYW5zd2Vycy8x
    MTU3NDg0LUFDQ09VTlQtU1VTUEVOREVELUZPUi1OTy1SRUFTT04iIHN0eWxlPSJjb2xvcjojZmZm
    ZmZmO2Zsb2F0OnJpZ2h0Ij5WaWV3IHRoaXMgdGhyZWFkIG9uIGJyb3dzZXIgwrs8L2E+DQogICAg
    ICAgICAgICAgICAgICAgIDxhIGhyZWY9Imh0dHA6Ly93d3cuam90Zm9ybS5jb20vYW5zd2Vycy8x
    MTU3NDg0LUFDQ09VTlQtU1VTUEVOREVELUZPUi1OTy1SRUFTT04/ayYjNjE7OGFiODhlODk0NDk0
    MzkwNDkwY2Y4MDAwMjkxNDNkNzImYW1wO3Vuc3Vic2NyaWJlJiM2MTsiIHN0eWxlPSJjb2xvcjoj
    Y2NjY2NjO2Zsb2F0OmxlZnQiPlVuc3Vic2NyaWJlIFRocmVhZDwvYT4NCiAgICAgICAgICAgICAg
    ICA8L2Rpdj4NCiAgICAgICAgICAgIDwvZGl2Pg0KICAgICAgICAgICAgPGxhYmVsIHN0eWxlPSJj
    b2xvcjojZWVlZWVlIj4xNDk2MTAxMzQwPC9sYWJlbD4NCiAgICAgICAgPC9kaXY+DQogICAgPC9k
    aXY+DQoNCjwvYmxvY2txdW90ZT48L2Rpdj48YnI+PC9kaXY+
    ...
  • Profile Image
    AIDAN
    Answered on May 29, 2017 at 08:49 PM

    Thank you for accepting our terms of use.

    I have re-activated your account. Please proceed with the required changes and get back to us if you need any help.

  • Profile Image
    altimafunding
    Answered on May 29, 2017 at 10:43 PM
    PGRpdiBkaXI9J2F1dG8nPlRoYW5rIHlvdS4gRWRpdGVkIHRoZSBmb3JtIHRvIHVzZSB0aGUgUGF5
    cGFsIG1vZHVsZSBmcm9tIHRoZSBQYXltZW50cyB0YWIsIG1hZGUgc3VyZSB0byBzZWxlY3QgYXV0
    aG9yaXphdGlvbiBvbmx5IGluIHRoZSB3aXphcmQgYW5kIGNyZWF0ZWQgYWxsIHByb2R1Y3RzLiBJ
    IGFtIHN1cmUgSSdtIG1pc3Npbmcgc29tZXRoaW5nIGFzIGl0IGRvZXNuJ3QgbGluayB0byBhbnl0
    aGluZyB3aGVuIHNlbGVjdGluZyBwcm9kdWN0LiBIZWxwIHdlbGNvbWUuPC9kaXY+PGRpdiBjbGFz
    cz0iZ21haWxfZXh0cmEiPjxicj48ZGl2IGNsYXNzPSJnbWFpbF9xdW90ZSI+T24gTWF5IDI5LCAy
    MDE3IDU6NDkgUE0sIEpvdEZvcm0gJmx0O25vcmVwbHlAam90Zm9ybS5jb20mZ3Q7IHdyb3RlOjxi
    ciB0eXBlPSJhdHRyaWJ1dGlvbiI+PGJsb2NrcXVvdGUgY2xhc3M9InF1b3RlIiBzdHlsZT0ibWFy
    Z2luOjAgMCAwIC44ZXg7Ym9yZGVyLWxlZnQ6MXB4ICNjY2Mgc29saWQ7cGFkZGluZy1sZWZ0OjFl
    eCI+IA0KPGRpdj4NCiAgICAgICAgPGRpdiBzdHlsZT0iaGVpZ2h0OjEwMCU7d2lkdGg6MTAwJTti
    YWNrZ3JvdW5kOiNlZWVlZWU7bWluLWhlaWdodDozMDBweDtkaXNwbGF5OmlubGluZS1ibG9jaztm
    b250LWZhbWlseTomIzM5O2x1Y2lkYSBncmFuZGUmIzM5OyAsICYjMzk7YXJpYWwmIzM5OyI+DQog
    ICAgICAgICAgICA8ZGl2IHN0eWxlPSJtYXJnaW46NTBweCBhdXRvO2JvcmRlcjoxcHggc29saWQg
    I2RkZGRkZDtiYWNrZ3JvdW5kOiNmZmY7d2lkdGg6NTAlO21pbi13aWR0aDo1MDBweCI+DQogICAg
    ICAgICAgICAgICAgPGRpdiBzdHlsZT0iYmFja2dyb3VuZDpub25lIHJlcGVhdCBzY3JvbGwgMCAw
    ICM0NTQ1NDU7Zm9udC1zaXplOjE0cHg7Y29sb3I6I2ZmZmZmZjtoZWlnaHQ6MzRweDtwYWRkaW5n
    OjhweCAxMnB4Ij4NCiAgICAgICAgICAgICAgICAgICAgPGRpdiBzdHlsZT0icGFkZGluZzo4cHg7
    ZmxvYXQ6bGVmdCI+DQogICAgICAgICAgICAgICAgICAgICAgICBBIG5ldyByZXNwb25zZSBoYXMg
    YmVlbiByZWNlaXZlZDoNCiAgICAgICAgICAgICAgICAgICAgPC9kaXY+DQogICAgICAgICAgICAg
    ICAgICAgIDxhIGhyZWY9Ii8vd3d3LmpvdGZvcm0uY29tIj48aW1nIHNyYz0iaHR0cHM6Ly93d3cu
    am90Zm9ybS5jb20vaW1hZ2VzL2xvZ28yLnBuZz8yIiBhbHQ9IkpPVEZPUk0iIGhlaWdodD0iMzYi
    IGFsaWduPSJyaWdodCIgYm9yZGVyPSIwIiAvPjwvYT4NCiAgICAgICAgICAgICAgICA8L2Rpdj4N
    CiAgICAgICAgICAgICAgICA8ZGl2IHN0eWxlPSJwYWRkaW5nOjIwcHgiPg0KICAgICAgICAgICAg
    ICAgICAgICA8ZGl2IHN0eWxlPSJkaXNwbGF5OmlubGluZS1ibG9jazt3aWR0aDoxMDAlO21pbi1o
    ZWlnaHQ6MzAwcHgiPg0KICAgICAgICAgICAgICAgICAgICAgICAgPGRpdiBzdHlsZT0iY29sb3I6
    Z3JheTtmb250LXNpemU6MTJweDttYXJnaW4tYm90dG9tOjEwcHgiPg0KICAgICAgICAgICAgICAg
    ICAgICAgICAgICAgIEFuc3dlcmVkIGJ5DQogICAgICAgICAgICAgICAgICAgICAgICAgICAgPHN0
    cm9uZz4NCiAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgQUlEQU4gICAgICAgICAgICAg
    ICAgICAgICAgICAgICAgPC9zdHJvbmc+DQogICAgICAgICAgICAgICAgICAgICAgICA8L2Rpdj4N
    CiAgICAgICAgICAgICAgICAgICAgICAgIDxwIHN0eWxlPSJtYXJnaW46MTBweDt3aWR0aDoxMDAl
    O21heC13aWR0aDoxMDAlIj4NCiAgICAgICAgICAgICAgICAgICAgICAgICAgICA8L3A+PHA+VGhh
    bmsgeW91IGZvciBhY2NlcHRpbmcgb3VyIHRlcm1zIG9mIHVzZS48L3A+DQo8cD5JIGhhdmUgcmUt
    YWN0aXZhdGVkIHlvdXIgYWNjb3VudC4gUGxlYXNlIHByb2NlZWQgd2l0aCB0aGUgcmVxdWlyZWQg
    Y2hhbmdlcw0KYW5kIGdldCBiYWNrIHRvIHVzIGlmIHlvdSBuZWVkIGFueSBoZWxwLjwvcD4gICAg
    ICAgICAgICAgICAgICAgICAgICANCiAgICAgICAgICAgICAgICAgICAgPC9kaXY+DQogICAgICAg
    ICAgICAgICAgPC9kaXY+DQogICAgICAgICAgICAgICAgPGRpdiBzdHlsZT0iYmFja2dyb3VuZDoj
    NDU0NTQ1O2ZvbnQtc2l6ZToxMnB4O3BhZGRpbmc6NnB4IDEwcHg7aGVpZ2h0OjIwcHg7bGluZS1o
    ZWlnaHQ6MThweCI+DQogICAgICAgICAgICAgICAgICAgIDxhIGhyZWY9Imh0dHA6Ly93d3cuam90
    Zm9ybS5jb20vYW5zd2Vycy8xMTU3NDg0LU15LWFjY291bnQtZ290LXN1c3BlbmRlZCIgc3R5bGU9
    ImNvbG9yOiNmZmZmZmY7ZmxvYXQ6cmlnaHQiPlZpZXcgdGhpcyB0aHJlYWQgb24gYnJvd3NlciDC
    uzwvYT4NCiAgICAgICAgICAgICAgICAgICAgPGEgaHJlZj0iaHR0cDovL3d3dy5qb3Rmb3JtLmNv
    bS9hbnN3ZXJzLzExNTc0ODQtTXktYWNjb3VudC1nb3Qtc3VzcGVuZGVkP2smIzYxOzhhYjg4ZTg5
    NDQ5NDM5MDQ5MGNmODAwMDI5MTQzZDcyJmFtcDt1bnN1YnNjcmliZSYjNjE7IiBzdHlsZT0iY29s
    b3I6I2NjY2NjYztmbG9hdDpsZWZ0Ij5VbnN1YnNjcmliZSBUaHJlYWQ8L2E+DQogICAgICAgICAg
    ICAgICAgPC9kaXY+DQogICAgICAgICAgICA8L2Rpdj4NCiAgICAgICAgICAgIDxsYWJlbCBzdHls
    ZT0iY29sb3I6I2VlZWVlZSI+MTQ5NjEwNTM5NTwvbGFiZWw+DQogICAgICAgIDwvZGl2Pg0KICAg
    IDwvZGl2Pg0KDQo8L2Jsb2NrcXVvdGU+PC9kaXY+PGJyPjwvZGl2Pg=
    ...