- NickAsked on May 29, 2017 at 10:09 PM
My email address continues to be blocked. I cant change my password with a blocked email.
- JotForm SupportKiranAnswered on May 29, 2017 at 10:27 PM
I have checked your email address and see that there are no accounts registered with it. However, as I check your recent edited form, it is associated with a different account brernick3. If you are referring to this account, the email address registered with this account is in the bounce list and so you are not receiving the emails. I have now removed it from the bounce list and you should be able to receive the emails normally.
If you are referring to a different email address/account, please let us know so that we can take a look and provide you with necessary assistance.
- brernick3Answered on May 31, 2017 at 12:59 AM
I have not receive an email to reset my password yet.
Please send it ASAP.
- JotForm SupportJohn_BensonAnswered on May 31, 2017 at 02:08 AM
I have sent the password reset instruction to the email address (email@example.com). Please check your inbox or spam folder. Here's the mail log indicated that you have received the password reset instruction successfully:
Let us know if you need further assistance. Thank you.