What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am locked out of my forms

    Asked by Nick  on May 29, 2017 at 10:09 PM

    My email address continues to be blocked.  I cant change my password with a blocked email.

  • Profile Image
    JotForm Support

    Answered by Kiran on May 29, 2017 at 10:27 PM

    I have checked your email address and see that there are no accounts registered with it. However, as I check your recent edited form, it is associated with a different account brernick3. If you are referring to this account, the email address registered with this account is in the bounce list and so you are not receiving the emails. I have now removed it from the bounce list and you should be able to receive the emails normally. 

    If you are referring to a different email address/account, please let us know so that we can take a look and provide you with necessary assistance.


  • Profile Image

    Answered by brernick3 on May 31, 2017 at 12:59 AM

    I have not receive an email to reset my password yet.

    Please send it ASAP.


    Thank you

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 31, 2017 at 02:08 AM

    I have sent the password reset instruction to the email address (brernick@comcast.net). Please check your inbox or spam folder. Here's the mail log indicated that you have received the password reset instruction successfully:

    Let us know if you need further assistance. Thank you.