I am locked out of my forms

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    Nick 
    Asked on May 29, 2017 at 10:09 PM

    My email address continues to be blocked.  I cant change my password with a blocked email.

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    Kiran
    Answered on May 29, 2017 at 10:27 PM

    I have checked your email address and see that there are no accounts registered with it. However, as I check your recent edited form, it is associated with a different account brernick3. If you are referring to this account, the email address registered with this account is in the bounce list and so you are not receiving the emails. I have now removed it from the bounce list and you should be able to receive the emails normally. 

    If you are referring to a different email address/account, please let us know so that we can take a look and provide you with necessary assistance.

    Thanks!

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    brernick3
    Answered on May 31, 2017 at 12:59 AM

    I have not receive an email to reset my password yet.

    Please send it ASAP.

     

    Thank you

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    John_Benson
    Answered on May 31, 2017 at 02:08 AM

    I have sent the password reset instruction to the email address (brernick@comcast.net). Please check your inbox or spam folder. Here's the mail log indicated that you have received the password reset instruction successfully:

    Let us know if you need further assistance. Thank you.