- onthebuttondmAsked on May 30, 2017 at 04:43 AM
Hi guys at 07:01 this morning my contact form was spammed by this email address
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The emails came in every minute until it had used all my free emails.
1.How can I protect myself from this happening again?
2. Are you able to reset my email allowance as this was a spam attack?
Mark NoelPage URL:
- CharlieAnswered on May 30, 2017 at 05:16 AM
I see that the form is on a website page, I suggest checking your web hosting company and see if you can block the source of the spam emails, usually the web hosting services allows you to ban or block IP addresses. To find the IP address of the submission, you can check this guide: https://www.jotform.com/help/31-How-to-Find-IP-Addresses-of-Form-Submitters. Another way to track the source of the submission is by analytics and some widgets, here's a guide that you can refer to: https://www.jotform.com/help/425-Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info.
Another way to minimize the spam is to add a captcha field: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field.
Another way to make sure that the submission is not a spam is by making sure that the email they enter is valid. You can use the following widgets for this:
I've reset your monthly submission count but please do delete them so that you can free up your submission storage limit. To learn more about account usage and limit, you can check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits.
I hope that helps.
- onthebuttondmAnswered on May 30, 2017 at 05:18 AM
As soon as you reset the quota they have started flooding in again. I'm going to turn the form off until this is resolved.
- onthebuttondmAnswered on May 30, 2017 at 05:27 AM
I have now added a captcha field to the form
Can you please reset my quota again Charlie?
- CharlieAnswered on May 30, 2017 at 05:52 AM
I have reset your monthly submission limit. The captcha should somehow limit the spamming, unless the spammer will manually fill out the form and answer the captcha him/herself.
In that case, I suggest checking the suggestions I have mentioned above. I tried to check the IP address of the submitter, unfortunately, the submissions were deleted already before I got a chance to check it. In case you received another spam with the same formatting, let us know and we'll try to trace it.
I hope that helps.
- onthebuttondmAnswered on May 30, 2017 at 06:26 AM
Thank you for all your help, it seems to have stopped it for now :)