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  • Profile Image

    Receivng spam emails on contact form

    Asked by onthebuttondm on May 30, 2017 at 04:43 AM

    Hi guys at 07:01 this morning my contact form was spammed by this email address

    Name

    Rose Santos

    E-mail

    768625512@qq.com

    Company

    Alpha omega

    Message

    电子特邀线下活动 jin43.com 手机最低存20验、app加送8 1OO 1O8..12 3OO3O8..15 5OO 5O8..16 DT日首存送88%..16 笔笔存送36% www.jin43.com

    The emails came in every minute until it had used all my free emails.

    1.How can I protect myself from this happening again? 

    2. Are you able to reset my email allowance as this was a spam attack?  

    Thank you 

    Mark Noel

    Page URL:
    http://onthebutton.digital/contact

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Charlie on May 30, 2017 at 05:16 AM

    Hi, 

    I see that the form is on a website page, I suggest checking your web hosting company and see if you can block the source of the spam emails, usually the web hosting services allows you to ban or block IP addresses. To find the IP address of the submission, you can check this guide: https://www.jotform.com/help/31-How-to-Find-IP-Addresses-of-Form-Submitters. Another way to track the source of the submission is by analytics and some widgets, here's a guide that you can refer to: https://www.jotform.com/help/425-Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info

    Another way to minimize the spam is to add a captcha field: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    Another way to make sure that the submission is not a spam is by making sure that the email they enter is valid. You can use the following widgets for this:

    https://widgets.jotform.com/widget/e-mail_validator 

    https://widgets.jotform.com/widget/xverify_email 

     

    I've reset your monthly submission count but please do delete them so that you can free up your submission storage limit. To learn more about account usage and limit, you can check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope that helps. 

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    Answered by onthebuttondm on May 30, 2017 at 05:18 AM

    As soon as you reset the quota they have started flooding in again. I'm going to turn the form off until this is resolved. 

  • Profile Image

    Answered by onthebuttondm on May 30, 2017 at 05:27 AM

    I have now added a captcha field to the form 

     

    Can you please reset my quota again Charlie?

     


    Thank You 

  • Profile Image
    JotForm Support

    Answered by Charlie on May 30, 2017 at 05:52 AM

    I have reset your monthly submission limit. The captcha should somehow limit the spamming, unless the spammer will manually fill out the form and answer the captcha him/herself. 

    In that case, I suggest checking the suggestions I have mentioned above. I tried to check the IP address of the submitter, unfortunately, the submissions were deleted already before I got a chance to check it. In case you received another spam with the same formatting, let us know and we'll try to trace it. 

    I hope that helps. 

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    Answered by onthebuttondm on May 30, 2017 at 06:26 AM

    Thank you for all your help, it seems to have stopped it for now :)