Image upload preview widget: Getting error on upload

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    jumpfox-invites
    Asked on May 30, 2017 at 04:49 AM

    Hello,

    I use the 'Image Upload Preview' widget for all of my forms, but unfortunately, it is not allowing my customers to upload images.

    The following error message appears on upload: 

    'There was an error uploading, try to re-upload it!'

    Could you please investigate this as a matter or urgency, as this is causing undue disruption to my business and customers.

    Please note that this is not due to some problem with a condition, or because I've run out of upload space. I believe this a problem that support needs to fix.

    See attached screenshot showing error.

  • Profile Image
    Nik_C
    Answered on May 30, 2017 at 05:43 AM

    We'are aware of this issue and our backend team is working on it as we speak. We'll inform you once the issue is resolved.

    Thank you for reporting it!

     

  • Profile Image
    Rose
    Answered on May 30, 2017 at 06:29 AM

    We are again sorry for this inconvenience caused to you. 

    The issue should be fixed now. I checked it on my side, everything works as expected now.

    If you encounter any problem, please do not hesitate to contact us.