What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image upload preview widget: The field returns an error when uploading an image

    Asked by jumpfox-invites on May 30, 2017 at 04:51 AM


    I use the 'Image Upload Preview' widget for all of my forms, but unfortunately, it is not allowing my customers to upload images.

    The following error message appears on upload: 

    'There was an error uploading, try to re-upload it!'

    Could you please investigate this as a matter or urgency, as this is causing undue disruption to my business and customers.

    Please note that this is not due to some problem with a condition, or because I've run out of upload space. I believe this a problem that support needs to fix.

    See attached screenshot showing error.

  • Profile Image
    JotForm Support

    Answered by liyam on May 30, 2017 at 05:53 AM


    I tested your form and I was able to replicate the problem

    And so I have escalated this issue to our development team. We'll get back to you once we have updates.


  • Profile Image
    JotForm Support

    Answered by Rose on May 30, 2017 at 06:00 AM

    Your question was duplicated. There is a ticket opened already for the same issue. Please follow this thread to see the situation of the ticket.

    If you have questions, please feel free to open new thread.