What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade my account to Free plan

    Asked by budgetletting on May 30, 2017 at 08:35 AM

    Hi Could you please downgrade my account to a free account as i now meet all the criteria for a free account

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    JotForm Support

    Answered by candy on May 30, 2017 at 08:54 AM


    As I have checked, you have been using PayPal in order to pay your Bronze subscription.

    If you want to downgrade your account to the free plan, you need to cancel your PayPal subscription directly not to be charged again as you can see in the following guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Also, please find our guide in order to downgrade your account to the free plan for detailed information at the following link: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account