- budgetlettingAsked on May 30, 2017 at 08:35 AM
Hi Could you please downgrade my account to a free account as i now meet all the criteria for a free account
- JotForm SupportcandyAnswered on May 30, 2017 at 08:54 AM
As I have checked, you have been using PayPal in order to pay your Bronze subscription.
If you want to downgrade your account to the free plan, you need to cancel your PayPal subscription directly not to be charged again as you can see in the following guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Also, please find our guide in order to downgrade your account to the free plan for detailed information at the following link: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account