What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is still locked out

    Asked by jello2545 on May 30, 2017 at 09:08 AM

    Hi there,

    My account is still locked because of the "autosuspended" but i don't get what would have cause that. Just created my second form before the account was locked. The form was a "login" i made so i could use to log users to my webpage. Is this why i was locked out of my account ?



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    JotForm Support

    Answered by Welvin on May 30, 2017 at 10:04 AM

    Yes, the login form is causing the auto suspension. I see that you have already deleted the form so I have reactivated your account. If you still have it in your trash folder, please purge it from there. 

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    Answered by R Bogart  on May 30, 2017 at 10:39 AM

    Is the system down? I have not been able to login this morning and it looks as though the CSS is not being read. Also, we're seeing that some fields are not displaying on our forms. Please advise.


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    JotForm Support

    Answered by BJoanna on May 30, 2017 at 12:27 PM

    @R Bogart

    I saw that you reported your issue on another threa, https://www.jotform.com/answers/1158018

    We we reply to you on your other thread.