What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Suspended account

    Asked by mph1110 on May 30, 2017 at 10:08 AM



    Our account is still suspended and no one is responding to my emails. Can someone help me?

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    JotForm Support

    Answered by amy on May 30, 2017 at 11:41 AM


    When I check your Jotform account whose username is "mph1110", I see that it hasn't been suspended. If you are talking about another suspended JotForm account, would you please let us know its username so that we can inspect it in detail?

    Thank you.

    Kindest Regards.


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    JotForm Support

    Answered by ashwin_d on May 30, 2017 at 02:35 PM


    I did check your account "smssteiger" and found that it is suspended because of a subscription payment dispute from credit card company. For now, we will not be able to activate your account.

    Thank you!