Suspended account

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    mph1110
    Asked on May 30, 2017 at 10:08 AM

    Hello-

     

    Our account is still suspended and no one is responding to my emails. Can someone help me?

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    amy
    Answered on May 30, 2017 at 11:41 AM

    Hi,

    When I check your Jotform account whose username is "mph1110", I see that it hasn't been suspended. If you are talking about another suspended JotForm account, would you please let us know its username so that we can inspect it in detail?

    Thank you.

    Kindest Regards.

     

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    ashwin_d
    Answered on May 30, 2017 at 02:35 PM

    Hello,

    I did check your account "smssteiger" and found that it is suspended because of a subscription payment dispute from credit card company. For now, we will not be able to activate your account.

    Thank you!