What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form images and labels not showing up on mobile or ipad devices, but visible on desktop browser.

    Asked by ekbrothers on May 30, 2017 at 10:45 AM

    This form is visible on desktop browsers but not on mobile or ipad.  It has been functional for the last 6 months, but started this error today.  Please advise.

    Page URL:
    https://form.jotform.com/63475316420149

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    JotForm Support

    Answered by david on May 30, 2017 at 12:27 PM

    I checked your form on mobile and all images are showing as far as I can tell:

    Are they still not showing on your end?  If not, let us know what device/browser you are using and we will test again.

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    Answered by ekbrothers on May 30, 2017 at 12:42 PM

    Still not showing on our end.  It's on an updated iPad with native browser.  It's functional on my mobile device (android) now, but still not on ipad.

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    JotForm Support

    Answered by david on May 30, 2017 at 01:53 PM

    I checked the form on an Ipad mini and the images showed on that as well:

    Is the ipad on a different network than the android device?  If so, it is possible something on your network is blocking the resources.

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    Answered by ekbrothers on May 30, 2017 at 04:57 PM

    This is absolutely what is happening - resources are being blocked inexplicably by our firewall. No changes have been made manually, but very likely an automatic update to our firewall is causing this.  Has this been an issue in the past and, if so, what was the solution?

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    JotForm Support

    Answered by david on May 30, 2017 at 06:11 PM

    I do not believe there were any updates on our end.  If you check the web browser console you should be able to see what specifically is being blocked.  Usually this can be brought up by pressing f12 in the browser.

    You may need to update your firewall settings to allow through what is being blocked or contact whoever manages it for your organization.