What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is "upload your private key"?

    Asked by MushinTrainingCenter on May 30, 2017 at 12:08 PM

    To view my form submissions, I need to upload a private key...what is this?

     

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    JotForm Support

    Answered by BJoanna on May 30, 2017 at 01:37 PM

    I have checked and your form is encrypted. When the form is encrypted you will have to upload a private key to decrypt your data. A private key is the key that will decrypt the data. 

    When you encrypted your form, key was downloaded to your computer. It is most likely in the downloads folder on your computer. 

    If you have lost your key, than you data is also lost. 

    More about encrypted forms and how to use them, you can find inside of this guide:

    Encrypted Forms and How to Use Them

    Hope this will help. Let us know if you need further assistance.