What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting a message saying I have reached my Silver limit

    Asked by yaelhurwitz on May 30, 2017 at 12:26 PM

    Hi, I keep getting a message saying I have reach my silver limit and to delete forms to create new ones.

    I have deleted many forms from my account and purged the trash and have refreshed to try and create a new form and I am still getting the same error message to purchase a larger package.

    Any advice on what I might be doing wrong?

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    JotForm Support

    Answered by AIDAN on May 30, 2017 at 01:36 PM

    I have checked your account and I was able to click on "Create Form" and get the options without any problem. Please try again and get back to us if the issue persists, with a screenshot ideally. Thank you in advance.