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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received multiple spam submissions in the form

    Asked by infoEL on May 30, 2017 at 12:41 PM

    Hello,

    I received an email that my forms have been de-activated. When I went to check out my account, it seemed as if someone sent around 200 spam form submissions.

    What can I do to re-activate my account without having to upgrade, as the form submissions were not actually submissions through our form, but spam?

    Thanks,

    ~Katy Driesenga

    Page URL:
    http://excellingleaders.org/contact-2/

    Screenshot
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    JotForm Support

    Answered by Welvin on May 30, 2017 at 01:53 PM

    I have added the IP address of the submitter to our ban list and then reactivated your account. I would suggest doing the following to prevent multiple submissions/spams in the form:

    1. Add a captcha field in the form. You can use our Google re-captcha widget:

    https://widgets.jotform.com/widget/google_recaptcha

    https://widgets.jotform.com/widget/google_invisible_recaptcha

    Here's our guide to add a widget in the form: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form

     

    2. Set a unique limit in the form. Point the unique limit to the name since the spammer is using the same name. 

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

     

    Note that I reset your limit back to zero. Just delete the spams in the form.