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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are certain columns on my jotform not showing up on the website?

    Asked by photokc on May 30, 2017 at 01:42 PM

    On form "Request a quote" Under "spare parts required" on the website www.icexport.com/quote/ the columns "part number" "description" "quantity" are not showing up.  It is designed into the jotform and is displaying.

    Thank you

    Karen

    Page URL:
    www.icexport.com/quote/

    Screenshot
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    JotForm Support

    Answered by Kiran on May 30, 2017 at 02:53 PM

    I have checked your website and notice that it is built using WordPress. It seems that the form is embedded using the WordPress form embed plugin. Please try embedding the form on the web page using JotForm default embed code to see if that works.

     

    Please make sure that you disable the plugin to avoid conflicts. Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by photokc on May 30, 2017 at 03:07 PM

    I had used the embed option to test the form because the default embed code does not work either.  What plugin do I need to disable?  I put the default embeded code in to show that both are not working properly. 

    Thank you so much

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    JotForm Support

    Answered by BDAVID on May 30, 2017 at 05:40 PM

    Please try embedding your form using the Iframe code. 

    1) First, copy your form's Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    2) Then paste it a text editor such as WordPad, you will notice two parts of code, just leave the Iframe part:

    3) Only copy and embed the Iframe part into your Wordpress page.

    Let us know if you need more help.

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    Answered by photokc  on May 30, 2017 at 10:09 PM

    This worked perfectly.  It restored it to what it originally was.  Not sure why it changed but thank you for the fix!

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    JotForm Support

    Answered by Kiran on May 31, 2017 at 12:08 AM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.  

    Thank you for using JotForm!