What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions downloads failing and slow JotForm response

    Asked by Jodye Carman  on May 30, 2017 at 02:34 PM

    We are experiencing extremely slow response to locate forms and download to Excel.   The downloads will fail completely at times.  It Doesn't matter if we are searching for one form, or a group of forms.

    Page URL:
    https://form.jotform.com/53163862978166

  • Profile Image
    JotForm Support

    Answered by Mike on May 30, 2017 at 04:31 PM

    Thank you for contacting us.

    We are not currently facing any performance issues. Are you still facing the issue?

    You may try to access the service using a different Internet Service Provider to see if that makes any difference.