My account is showing that I need to upgrade

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    Asked on May 30, 2017 at 02:42 PM


    I contacted you previously about a problem with a form from the same person submitting multiple times which caused a flood of forms to my inbox.  You explained about the unique submission and I corrected that.  

    My account is showing that I'm still out of space but we are now in a new month and someone from jotform supposedly re-set my account.


    Can you check on this and re-set my account so I may continue to use it?


    Thank you,



  • Profile Image
    Answered on May 30, 2017 at 04:40 PM

    Thank you for contacting us.

    Your account seems to be fine. The current monthly submissions usage is 71 out of 100.

    The system will automatically reset the submissions counter to 0 on June 1st.

    If you need any further assistance, please let us know.