What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is showing that I need to upgrade

    Asked by barbkarel on May 30, 2017 at 02:42 PM


    I contacted you previously about a problem with a form from the same person submitting multiple times which caused a flood of forms to my inbox.  You explained about the unique submission and I corrected that.  

    My account is showing that I'm still out of space but we are now in a new month and someone from jotform supposedly re-set my account.


    Can you check on this and re-set my account so I may continue to use it?


    Thank you,



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    JotForm Support

    Answered by Mike on May 30, 2017 at 04:40 PM

    Thank you for contacting us.

    Your account seems to be fine. The current monthly submissions usage is 71 out of 100.

    The system will automatically reset the submissions counter to 0 on June 1st.

    If you need any further assistance, please let us know.