What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form did not pass status check

    Asked by cathalfarrell on July 23, 2012 at 10:45 PM

    Dear JotForm Team,

     

    Firstly I would like to commend you on the Form platform you have produced.  I have used a few other form builders in the past and I have found Jot forms to be the best by far.  Easy to use and lots of excellent functionality, I am very impressed.

    I have an enquiry form that I embed into a facebook tab, recently when the form is filled in I get the respone

    "Form Disabled - Form did not pass status check"

     

    I have tried inserting the code as iFrame coed and I get the same response.

     

    The form is http://www.jotform.com/?formID=21660703188453

    I appreciate any advice you could offer on this situation.

    Many thanks

    Page URL:
    http://www.facebook.com/LotusMedicalInternational/app_195646697137509

    Screenshot
  • Profile Image

    Answered by pinoytech on July 23, 2012 at 11:01 PM

    Hi,

    Upon checking your form as well your account, I found out that you already reach your secured SSL submission limit for a free account and all your forms will be temporarily disabled. You need to upgrade your account to any of this paid account.

    If you need our assistance again, feel free to contact us anytime.

    Thank you!

  • Profile Image

    Answered by cathalfarrell on July 23, 2012 at 11:48 PM

    Hi Jotform SUpport

     

    Thank you for your quick response, is it possible to change the form to a non-SSL form or do I have to create a new form?

     

    Many thanks,

    Cathal

  • Profile Image

    Answered by pinoytech on July 23, 2012 at 11:54 PM

    Yes, it is possible. All you need to do is edit your form code that you embed into your website and change https://secure to http://www

    Thank you!

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    Answered by cathalfarrell on July 24, 2012 at 12:00 AM

    I am using the iframe code : 

    <iframe allowtransparency="true" src="//form.jotform.me/form/21660703188453" frameborder="0" style="width:100%; height:1044px; border:none;" scrolling="no">

    </iframe>

    and I still get the same response

    I have also tried the link :

    http://form.jotform.me/form/21660703188453

    and get the response that the form is over quota, surely this is not the case for non-SSL forms?

     

    Many thanks,

    Cathal

  • Profile Image

    Answered by pinoytech on July 24, 2012 at 12:32 AM

    I have now re-activated your account and reseted your SSL submission limit. You form should be working fine by now and I just want you to know that we can only reset your account once.

    If you need our assistance again, feel free to contact us anytime.

    Thank you!

  • Profile Image

    Answered by cathalfarrell on July 25, 2012 at 04:11 AM

    Hi Support,

    Thank you for fixing this for me, I can see the form is already working again.

    I do not really need the form to be SSL anyway, howvere the email notification does not seem to be working eiether?

    I have made a couple of test enquiries, which I can see have come in as submissions but no notificatoin by email.  I have checked the settings and all seems fine, the same as before.

    Many thanks,

    Cathal

  • Profile Image

    Answered by pinoytech on July 25, 2012 at 04:32 AM

    Hi,

    Regarding on this issue, can you please set your Notification's Sender Email Address to noreply@jotform.com and do let us know is this solution fixed the issue or not so we can further assist you.

    Thank you!

     

  • Profile Image

    Answered by cathalfarrell on July 25, 2012 at 06:58 AM

    Thank you, I have done as you suggested and received a notification email from noreply@jotform.com.

    Is it possible to set this up again so that the reply address is the customers and not noreply@jotform.com?

    Many thanks,

    Cathal

  • Profile Image

    Answered by pinoytech on July 25, 2012 at 07:39 AM

    Yes, it's possible. All you need to do is edit your Form's Notification and change Sender Email address from "noreply@jotform.com" to "E-mail" field.

    Hope you find this helpful and if you need further assistance, feel free to contact us anytime.

    Thank you!

  • Profile Image

    Answered by cathalfarrell on July 25, 2012 at 11:39 AM

    Hi Support Team,

     

    The setting was set to "E-mail" previously and worked. Then once I had problems with the SSL submission limit the email notifications stopped.

    When I change the setting to "noreply@jotforms.com" I recieve the email notification. When I change back to "E-mail", I do not receive any email notification.

    Please help,

    Cathal

  • Profile Image

    Answered by jeanettebmz on July 25, 2012 at 05:07 PM

    Hello Cathal

    The issue with the reply-to address is a known bug, and it happens when the notification template is edited in any way.

    To resolve that issue, simply re-create the notification, set sender email (noreply@jotform.com) and reply-to address then leave the email body as it is.

    Best regards

    Jeanette