What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom email sender not sending

    Asked by lumiarts on May 30, 2017 at 03:08 PM

    I filled my published form to test it and received no e-mail. So whats wrong?

    Page URL:

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    JotForm Support

    Answered by Mike on May 30, 2017 at 05:46 PM

    The message is marked as successfully sent according to the email history. I would like to suggest checking a Spam folder via https://mail.google.com.

    You might also consider using our standard sender, or you own SMTP for a better delivery.

    Related guides:

    How to Setup SMTP for a Form

    How to Use Your Gmail Account as Your Email Sender via SMTP

    If you need any further assistance, please let us know.

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    Answered by lumiarts on June 01, 2017 at 02:01 PM

    To use gmail via SMTP requires my clients username and password. He is a bit suspicious. I don't understand much about this, how could I explain this to him technically?

    Thanks for your help, I actually left your competitors Wufoo, just because your customer service is always the best I have ever seen!

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    JotForm Support

    Answered by Mike on June 01, 2017 at 03:57 PM

    When the SMTP sender is used the email message are being sent from that sender's inbox. The username and password are required for authorization by STMP server to send the messages.

    It is not required to use some specific SMTP account, for example, you can register another Gmail account for this purpose, or use any other SMTP provider.

    Thank you.