What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to I Restock Inventory?

    Asked by toptiertravel on May 30, 2017 at 04:43 PM

    I use the Inventory widget to track inventory on forms then collect payment for various services. I understand that I need to refund the payment via my payment processor but is there a way to restock the inventory? Right now I have to go into the widget and trick it into thinking it has something different. Can I "unsubmit" or something similar?

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    JotForm Support

    Answered by BDAVID on May 30, 2017 at 07:34 PM

    You need to manually set the correct amount available:

    Then scroll down, and click on the "Update Widget" button. Let us know if you have more questions.

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    Answered by toptiertravel on May 30, 2017 at 07:58 PM

    I was able to do that just fine but I ran into a problem with that. It also resets the number available based on the number of forms submitted. So if I have 10 tickets, 5 people purchase 1 ticket each then 1 person wants to return their ticket, I can manually reset the available amount to 6 but the widget will still assume I've sold 5 and will claim there's only 1 available. 

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    JotForm Support

    Answered by Chriistian on May 30, 2017 at 10:24 PM

    The inventory widget always deducts the quantity of the submitted item. So, to be able to reset the available amount to 6 on your inventory widget, you need to reset it to the initial quantity which is 10 plus the deducted item which is 1 so you need to put a total of 11 available quantity on the Widget.