What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account/forms disabled

    Asked by bmclimo on May 30, 2017 at 05:58 PM

    My account has been disabled incorrect. Please reactivate. Thank you.

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    JotForm Support

    Answered by BDAVID on May 30, 2017 at 08:23 PM

    Your account has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Asking for credit card information is not allowed, therefor, your account will remain suspended.

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    Answered by bmclimo on May 30, 2017 at 08:56 PM

    Hmm. I was not aware it couldn't be used for this purpose. I even purchased & implemented SSL on my website (https://www.bmclimo.com/) to protect cardholder data. In addition, there are options to add credit card fields to the Jotform -- so this never came to mind. Do I have to use pre-included payments options instead?

    I removed the CC info from the form, can my account be reactivated please?

    Thank you.

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    JotForm Support

    Answered by Kiran on May 31, 2017 at 12:16 AM

    Thank you for understanding and we appreciate your cooperation. I have checked your form and see that the guilty fields are now removed. You may use any of the payment integrations available in the form builder in order to receive the payments. These payment methods comply with the PCI/DSS security standards and the payment information should be safe and encrypted with the payment processors.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by bmclimo on June 01, 2017 at 01:06 PM

    Thank you. 

    My IP address is still blacklisted. 50.170.60.2

    can it be whitelisted again please?

     

    thank you 

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    JotForm Support

    Answered by BDAVID on June 01, 2017 at 02:12 PM

    Your IP address 50.170.60.2 has been whitelisted. Open a new thread if you need anything else, we will be glad to assist you.