The form email content is not like what I have setup

  • Alejandra21
    Asked on May 30, 2017 at 8:58 PM

    Hi there,

     

    I have created a form, but the answers are not coming across like i have set them up.

     

    I have conditions set, but I would still like help getting my email set properly so depending on the questions answered, the right info is placed in the email for me and the client.

     

     

  • jonathan
    Replied on May 31, 2017 at 12:23 AM

    I see that you have already modified the Email Content of your form email templates.

    The form email content is not like what I have setup Image 1 Screenshot 30

     

    Please take note that the option Hide Empty Email Fields on form emails will not work when applied to a customized email content (which you did already).

    The form email content is not like what I have setup Image 2 Screenshot 41

     

    If you want exclude the empty value fields on the submission email of the form, just create a new Notifier and Autoresponder Email on the form. Do not modify/customize the Email content.

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    On the other hand, if what you are after is to send a different email message base on the user's response on the form, you can achieve that by following this user guide: 

    How-to-Send-Email-Based-on-User-s-Answer

    Let us know if you need further assistance.