What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The form email content is not like what I have setup

    Asked by Alejandra21 on May 30, 2017 at 08:58 PM

    Hi there,


    I have created a form, but the answers are not coming across like i have set them up.


    I have conditions set, but I would still like help getting my email set properly so depending on the questions answered, the right info is placed in the email for me and the client.



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    JotForm Support

    Answered by jonathan on May 31, 2017 at 12:23 AM

    I see that you have already modified the Email Content of your form email templates.


    Please take note that the option Hide Empty Email Fields on form emails will not work when applied to a customized email content (which you did already).


    If you want exclude the empty value fields on the submission email of the form, just create a new Notifier and Autoresponder Email on the form. Do not modify/customize the Email content.


    On the other hand, if what you are after is to send a different email message base on the user's response on the form, you can achieve that by following this user guide: 


    Let us know if you need further assistance.