What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can i view encrypted forms with the Jot key

    Asked by davidefic on May 30, 2017 at 09:59 PM

    I have some data i encrypted but i cant seeem to open the file with the Jot key 

    Can you advise?


  • Profile Image
    JotForm Support

    Answered by BJoanna on May 31, 2017 at 12:49 AM

    Do you have issues with this form http://www.jotformz.com/form/61715883811662? I have checked and recent submission of that form are not encrypted. Also the form is currently not encrypted. To decrypt your submissions, you will have to encrypt the form again on settings page of the form. Set Encrypt Form Data option to Yes

    Only when form is encrypted data can be decrypted. 

    After that go to submission page of your form and upload your private key, to decrypt your submissions. 

    More about encrypted forms you can find inside of this guide:

    Encrypted Forms and How to Use Them

    Hope this will help. Let us know if you need further assistance.