What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to downgrade to free, but keep my saved templates

    Asked by ExcelAccounts on May 31, 2017 at 02:25 AM

    Hello

     

    I would like to downgrade my subscription back to the free plan, but keep my currently saved forms (there are only 5).  I was just worried, as when I went to downgrade, it looked like it was going to cancel me altogether.

     

    Thanks,

     

    Kelly

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    JotForm Support

    Answered by John_Benson on May 31, 2017 at 03:15 AM

    You can safely downgrade back to free account and keep the forms as long as it is not higher than 5 forms. To downgrade your account back to free account, please follow this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Hope that helps. If you have questions, please contact us again. Thank you.