Polish letters such as ą, ć, ń, ś, ę, ż not appear correctly on the form.

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    Kirkland2017
    Asked on May 31, 2017 at 08:52 AM

    When building the form, all letters appear correctly. When I publish it, there are strange characters instead of them. This makes the form hard to use for a Polish language user. There did not seem to be a problem with it in the past.

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    Sven
    Answered on May 31, 2017 at 11:27 AM

    Hi, 

    This could be due to encoding issues. Can you please provide the form URL/ID so we can look, also, can you clarify if you're hosting your form on your website or just using the standalone version?

    If you're hosting your form on a website, then we recommend using the iFrame method as it will overwrite and script conflict. Here's how you can get the iFrame code:

    Getting-the-form-iFrame-code

     

    Thank you!

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    Kirkland2017
    Answered on May 31, 2017 at 01:43 PM
    Sven,
    Thank you for such a prompt response. I am using the basic free standalone
    version. When I type the text with Polish letters into the form, it looks OK.
    The problem appears only after I publish it. The link to my form is
    https://form.jotformeu.com/71412080043340
    Thank you,
    Andrea
    ...
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    Nik_C
    Answered on May 31, 2017 at 04:03 PM

    I checked your form and I was able to replicate this issue.

    I will forward this thread to our backend team for further checking. 

    We'll inform you once the issue is resolved.

    Thank you!

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    Kirkland2017
    Answered on June 01, 2017 at 04:43 AM
    Thank you.

    ...