What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by ocalarecreation on May 31, 2017 at 09:14 AM

    All my settings say that the form is enabled but when using the link it says the form is disabled.

    Page URL:

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    JotForm Support

    Answered by ktyaguirre on May 31, 2017 at 10:39 AM

    Thank you for contacting us!

     We reviewed your account and your form :

    http://www.jotform.us/form/71145995742162 was found to be collecting credit card information on plain text fields, which is not allowed in https://www.jotform.com/help/8-Terms-of-Use 

    Please be aware that this is illegal since it is considered a phishing activity.


    For the matter, it could be the way you set up the above mentioned form was not really for performing any phishing activity, so we would like to inform you we have implemented genuine payment integration tools that will allow you to smoothly go through the process of getting a payment from your customers without infringing any law or putting our company in jeopardy. Having said that… please follow the link below:



     We have removed the guilty fields and cleansed your forms. Your account is active and ready to use.


    Thank you.