What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    question regarding credit

    Asked by comminfo on May 31, 2017 at 09:19 AM


    I received a credit of $9.50 on 5/4/2017. 

    I was wondering what is it for? I do not see it on the invoice page. 

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    JotForm Support

    Answered by Aury on May 31, 2017 at 11:28 AM


    This was because we have found your account had a duplicated subscription, since you upgraded to Silver plan, we cancelled the Bronze subscription and refunded you the duplicated charge.

    Our apologies as we did not inform you accordingly.

    Your account has the Silver monthly plan that auto-renew every 3rd day of the month.

    If you have additional questions, please let us know.