question regarding credit

  • Profile Image
    comminfo
    Asked on May 31, 2017 at 09:19 AM

    Hello, 

    I received a credit of $9.50 on 5/4/2017. 

    I was wondering what is it for? I do not see it on the invoice page. 

  • Profile Image
    Aury
    Answered on May 31, 2017 at 11:28 AM

    Hello,

    This was because we have found your account had a duplicated subscription, since you upgraded to Silver plan, we cancelled the Bronze subscription and refunded you the duplicated charge.

    Our apologies as we did not inform you accordingly.

    Your account has the Silver monthly plan that auto-renew every 3rd day of the month.

    If you have additional questions, please let us know.

    Regards.