What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to speak with someone over the phone about my problem.

    Asked by Kyle Shapiro  on May 31, 2017 at 09:54 AM

    I have a concern regarding my submission limit and a single user submitting too many times.  Might be a wrong submission.

    Please give me a call to support me.


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    JotForm Support

    Answered by Aury on May 31, 2017 at 11:45 AM


    Unfortunately we do not offer phone support, our primary point of contact is this forum,  it is 24/7 attended, hence the average response time is significantly shorter. You may also contact us for support by email at support@jotform.com.

    In order to prevent multiple submissions from a single user, please include a captcha field to your form, or set unique submissions here you are the guidelines: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    I hope this information helps.