What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form saying it is disabled?

    Asked by getmomentumfit on May 31, 2017 at 10:37 AM Page URL:
    https://form.jotform.us/71407641465153

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    JotForm Support

    Answered by Kiran on May 31, 2017 at 12:33 PM

    I see that the account is suspended due to the form http://www.jotform.us/form/71433563684158 which is requesting SSN number. Unfortunately, there are a few restrictions to collect SSN numbers or some sensitive information on plain text fields on the form. We request you to go through the thread below for more information on collecting SSN on the forms.

    https://www.jotform.com/answers/500652-How-can-I-use-jotform-com-to-collect-social-security-numbers

    Please confirm that you agree to our terms of usage and agree to follow the instructions on your forms as mentioned in the above thread so that we can activate your account.

    Thanks!

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    Answered by getmomentumfit on May 31, 2017 at 05:06 PM

    It doesnt request SSN. I would never ask my clients for this information. I agree to the terms of use. 

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    Answered by getmomentumfit on May 31, 2017 at 05:10 PM

    I ask for date of birth because we need parental consent to train minors. I also ask for phone number and email addresses. I cannot find where we are in violation. 

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    Answered by getmomentumfit on May 31, 2017 at 05:12 PM

    https://form.jotform.us/71407641465153 This is my form link. 

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    JotForm Support

    Answered by AIDAN on May 31, 2017 at 06:40 PM

    As my colleague Kiran explained, the offending form is http://www.jotform.us/form/71433563684158 and having one offending form causes the whole account to get suspended due to the violation of our terms of use.

    Please revisit your form http://www.jotform.us/form/71433563684158 in light of my colleague's explanation and get back to us if you accept our terms of use. Thank you.

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    Answered by getmomentumfit on June 01, 2017 at 11:56 AM

    I accept your terms of use. I deleted the other form. 

     

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    JotForm Support

    Answered by AIDAN on June 01, 2017 at 01:37 PM

    Thank you for accepting our terms of use and deleting the offending form. I have re-activated your account so your other forms should be working properly now.

    Please make sure to keep your forms in compliance with our terms of use, in order to avoid having your account suspended in the future. Thank you.