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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have followed the steps for adding form to Facebook.

    Asked by Ai Chin on July 24, 2012 at 08:35 AM

    I have followed the steps for adding form to Facebook.

    However, after I have completed the final step and clicked the iframe tab, there is Form.

    Any reason for this to happen?



    This is a re-post of a comment on Adding a Form to Your Facebook Page

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    JotForm Support

    Answered by idarktech on July 24, 2012 at 08:37 AM

    Hi Chin,

    Can you please share us your facebook page URL so we can check it here? Have you tried viewing your form as guest?

    We'll await your reply. Thanks!

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    Answered by Ai Chin on July 25, 2012 at 06:21 AM

    Hi, thanks for the prompt reply. I am not sure why the Order Form is not appearing

    Please click this link :

    http://www.facebook.com/browse/admined_pages/?id=100004024238097#!/pages/Mammy-Baby-Collections/196188107175360

     

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    Answered by pinoytech on July 25, 2012 at 07:32 AM

    Hi,

    Your form is working fine in my end. Here's a screenshot of your form that you embed into your facebook page. If you didn't see your form in your facebook page, try to delete your browser cache and cookies.

    If you need further assistance, feel free to contact us anytime.

    Thank you!

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    Answered by Ai Chin on July 25, 2012 at 07:46 AM

    Please advise me on how to delete browser cache and cookies. Thanks!

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    Answered by pinoytech on July 25, 2012 at 07:52 AM

    You might take a look this article for more details: http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050

    Have a good day!

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    Answered by Ai Chin on July 29, 2012 at 02:48 AM

    Hi, I have removed the cookies and yet I can't see the form. I still get a blank page.

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    JotForm Support

    Answered by idarktech on July 29, 2012 at 03:15 AM

    Hi Ai Chin,

    Like what my colleague pinoytech have mentioned above, your form is perfectly fine. We can view it without any problem. I suspect this is because you are logged in as admin/form owner that's why you can't view your live form instead it just shows form code right? Please take note that this is the nature of Static HTML Form, I mean this is how it works. Clicking on Preview should visualize your form. Also, to verify that your form is working, you have to logout from your Facebook account and then view your form, or you may login to different account . You should be able to see the live form by doing that.

    Hope this makes some clarification here. Thank you so much and have a pleasant day!