- Ai ChinAsked on July 24, 2012 at 08:35 AM
I have followed the steps for adding form to Facebook.
However, after I have completed the final step and clicked the iframe tab, there is Form.
Any reason for this to happen?
This is a re-post of a comment on Adding a Form to Your Facebook Page
- JotForm SupportidarktechAnswered on July 24, 2012 at 08:37 AM
Can you please share us your facebook page URL so we can check it here? Have you tried viewing your form as guest?
We'll await your reply. Thanks!
- Ai ChinAnswered on July 25, 2012 at 06:21 AM
Hi, thanks for the prompt reply. I am not sure why the Order Form is not appearing
Please click this link :
- pinoytechAnswered on July 25, 2012 at 07:32 AM
Your form is working fine in my end. Here's a screenshot of your form that you embed into your facebook page. If you didn't see your form in your facebook page, try to delete your browser cache and cookies.
If you need further assistance, feel free to contact us anytime.
- Ai ChinAnswered on July 25, 2012 at 07:46 AM
Please advise me on how to delete browser cache and cookies. Thanks!
- pinoytechAnswered on July 25, 2012 at 07:52 AM
You might take a look this article for more details: http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
Have a good day!
- Ai ChinAnswered on July 29, 2012 at 02:48 AM
Hi, I have removed the cookies and yet I can't see the form. I still get a blank page.
- JotForm SupportidarktechAnswered on July 29, 2012 at 03:15 AM
Hi Ai Chin,
Like what my colleague pinoytech have mentioned above, your form is perfectly fine. We can view it without any problem. I suspect this is because you are logged in as admin/form owner that's why you can't view your live form instead it just shows form code right? Please take note that this is the nature of Static HTML Form, I mean this is how it works. Clicking on Preview should visualize your form. Also, to verify that your form is working, you have to logout from your Facebook account and then view your form, or you may login to different account . You should be able to see the live form by doing that.
Hope this makes some clarification here. Thank you so much and have a pleasant day!