Why is my email address on your bounce list?

  • Profile Image
    Asked on May 31, 2017 at 11:36 AM

    I'm seeing a message that the email I registered with and have been using successfully for almost a year is on your bounce list. What is the problem and what can you do to fix it? Email is pavonboeck@hotmail.com.

  • Profile Image
    Answered on May 31, 2017 at 01:29 PM

    I have checked pavonboeck@hotmail.com against the bounce list and it's currently not in it.

    We have tried to explain the reasons that lead to adding an email to the bounce list in the beginning of our guide on how to remove an email from the bounce list here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Quoting from the guide above:

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist. Jotform will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

    To prevent email bouncing related issues please see https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    I hope this helps. If you need further assistance please let us know. Thank you.