Why some submissions are not sent to Google sheets?

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    Asked on May 31, 2017 at 12:10 PM


    I use form on my site http://letocomm.com/lenovo-partners-confederations-cupe

    I have integrated jotforms and google sheets, but got a problem. Some submissions are not sent to google sheets.

    When I compare submission on Jotforms site with submissions in google sheets I see that some data is not imported to gogle sheets. About 30% of submissions are loose in google sheets. Could you help me to manage the problem?

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    Answered on May 31, 2017 at 01:53 PM

    My understanding is that there are missing submissions in your Google Sheets. As of right now, we are not having any issues in regards to the Google Sheets integration.

    I created a simple form and integrate it with Google. I did a test submission and the data appeared in the spreadsheet. Here's a screen capture:

    Please try to re-integrate the form to Google Sheets. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.

    Please take note that this will create a new spreadsheet. Also, I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.