What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform Branding

    Asked by beerrunr on May 31, 2017 at 12:55 PM

    Is jotform testing the branding, or is this something permanent? I direct users from my site to sign up with jotform (some become paid accounts, some not) yet the branding looks sloppy on mobile when there are 2 different buttons that appear. I didn't mind the small joform text as it didn't take away from customers navigating a form. Are there options or incentives?

    Page URL:
    www.BeerRunrApp.com

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 31, 2017 at 02:36 PM

    JotForm Footer is permanent and it is only shown on free accounts. Your account type is Bronze and JotForm Footer is not shown on your forms. 

    Footer will only be shown on free accounts and only way to remove it is to upgrade account to any of paid plans. 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by jotform100 on May 31, 2017 at 03:21 PM

    Yes this suddenly appeared on my site - I appreciate your requirement to advertise on free accounts but this is way over the top in its appearance and I now need to go in and redesign the contact page on the mobile site

    I may have missed the announcement of the alteration - if not you ought to have told us.

    For such a small site as mine I will have to consider alternatives versus paying up as $20 per month for the handful of submission i get a month

  • Profile Image
    JotForm Support

    Answered by Rose on June 01, 2017 at 10:33 AM

    Your question will be answered at following thread. Since, you posted another user thread.

    https://www.jotform.com/answers/1160342