What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my ip banned?

    Asked by Missy willid  on May 31, 2017 at 03:11 PM

    i just signed up for an account and got approved for non profit pricing as well as asked a question on the forum about Wufoo importing of forms because I was having trouble importing. My ip has now been banned for some reason and I've only created and tested one form with encryption status for our human resources department. 

    No ip is 24.113.136.159

    User name is ctknr

     

    Page URL:
    www.jotform.com

  • Profile Image
    JotForm Support

    Answered by Aury on May 31, 2017 at 05:02 PM

    Hello,

    Sometimes when the account had been suspended, the ip address associated with the account is also banned.

    I have added the above indicated ip to white list. You may go ahead to log in and get back to us in case the issue persists.

    Thank you and Regards.