Why is my ip banned?

  • Profile Image
    Missy willid 
    Asked on May 31, 2017 at 03:11 PM

    i just signed up for an account and got approved for non profit pricing as well as asked a question on the forum about Wufoo importing of forms because I was having trouble importing. My ip has now been banned for some reason and I've only created and tested one form with encryption status for our human resources department. 

    No ip is 24.113.136.159

    User name is ctknr

     

  • Profile Image
    Aury
    Answered on May 31, 2017 at 05:02 PM

    Hello,

    Sometimes when the account had been suspended, the ip address associated with the account is also banned.

    I have added the above indicated ip to white list. You may go ahead to log in and get back to us in case the issue persists.

    Thank you and Regards.