Form embedded on Wix site does not show in full when viewing mobile

  • procure
    Asked on May 31, 2017 at 3:12 PM

    Hi, 

     I have installed the form on my wix.com website and it is not showing the submit button. Could you please look into this and change the iframe height accordingly. 

    Thanks 

    Form Name: Grocery list, speedy list, errand 

    Regard

    https://procureshopping.wixsite.com/mysite

  • jonathan
    Replied on May 31, 2017 at 5:34 PM

    I was able to reproduce the issue when I test the embedded forms on your website using mobile browser. The form is cut-off and Submit button cannot be used.

    Form embedded on Wix site does not show in full when viewing mobile Image 1 Screenshot 20

    What I suggest you try for now is to re-embed the forms using iframe publish code instead.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Remove the currently embedded forms on your website and then test one by re-embedding it using the iframe embed code. Save the website page then test again.

    Let us know if the iframe embed method did not resolve the issue.

     

  • procure
    Replied on May 31, 2017 at 10:43 PM
    that didn't work either, still no submit button
    ...
  • jonathan
    Replied on May 31, 2017 at 11:52 PM

    From what I can see on your website, the form was not using its iframe embed code at this time.

    Form embedded on Wix site does not show in full when viewing mobile Image 1 Screenshot 30

     

     

    Can you please re-embed the form. And use its iframe publish code.

    Form embedded on Wix site does not show in full when viewing mobile Image 2 Screenshot 41

     

    Let us know of the results.

     

     

  • procure
    Replied on June 1, 2017 at 12:43 AM
    I use it, it didn't work. So I put the other form. Back.
    ...
  • jonathan
    Replied on June 1, 2017 at 1:11 AM

    Can you please leave it using the iframe embed code.

    Try at least to one of the form i.e. on this page https://procureshopping.wixsite.com/mysite/traditional

    It will help us figure out a fix if the issue is related only to the embed method.

    Thank you.

     

  • procure
    Replied on June 1, 2017 at 1:43 AM
    i lefy the iframe form under the forth page -- speedy service
    ...
  • Mike
    Replied on June 1, 2017 at 2:50 AM

    The form height itself seems to be fine. However, the height on the page might be limited by the placeholder element.

    Form embedded on Wix site does not show in full when viewing mobile Image 1 Screenshot 20

    Please try to increase the placeholder element size in the Wix editor.