What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal express error

    Asked by CreativeBrains on May 31, 2017 at 03:19 PM

    A pop up says there is a

    [Paypal express error]

    An error has occurred. Please contact administrator for assistance. (transaction refused because of an invalid argument. See additional error message for details.)

    -You are not signed up to accept payment for digitally delivered goods. 

    Is this in Paypal or Jot Forms? and Help!

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 31, 2017 at 05:29 PM

    That's something that comes from your PayPal account. Make sure that you have enabled PayPal express in your Paypal account, you may check this guide: http://www.jotform.com/help/285-Configuring-PayPal-Express-Integration 

    Also, it could be that the information you provided in the Payment configuration is not correct, please make sure to input the correct API details, also review this guide: http://www.jotform.com/help/284-How-to-Obtain-PayPal-API-Credentials 

    Let us know if that helps.