What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I asked for help on Saving and Continuing a form later

    Asked by TammieLRuiz on May 31, 2017 at 03:22 PM

    I got the instruction on how to Save and Continue later on the form. I got it work but, whoever replied to my question, saved their URL session, so now that data is coming up in the save and continue later form and the main form. Not sure why. Can't seem to change it. 

    https://form.jotform.com/62555910597970  Main form

    https://form.jotform.com/71445330395152   Save and continue later

    Screenshot
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    JotForm Support

    Answered by EltonCris on May 31, 2017 at 05:42 PM

    Looking at your screenshot, I can see that there are lots of errors in your session URL, syntax error, incorrect tags, missing braces.

    Here the field variables in your first form:

    Name field: {siteRepresentative}

    Email field: {siteRepresentative4}

    And these are the field names in the main form:

    First Name: siterepresentative[first]

    Last Name: siterepresentative[last]

    Email: siteRepresentative11

    Here's the correct URL:

    https://form.jotform.com/62555910597970?session={siteRepresentative4}&siterepresentative[first]={siteRepresentative:first}&siterepresentative[last]={siteRepresentative:last}&siteRepresentative11={siteRepresentative4}

    Make sure to replace the URLs in your form with the above URL. This should work.

    If you have more questions, let us know.

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    Answered by TammieLRuiz on June 01, 2017 at 01:00 PM

    With the new URL, it still shows the example when the form was working before Jonathan JotForm put the data in. Everytime I save it comes back with this. I was also told it would work with collapsible sections, it was working before and now it doesn't. There is a page break that appears at the end of the form if they choose to save and continue later.

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    Answered by TammieLRuiz on June 01, 2017 at 01:05 PM

    I also want the any data entered on that day be saved for the next day, this eliminates the site rep of having to enter the same data everyday. One site rep might have to save 5 different forms with different data on a daily basis, so I need it to be saved for each individual site that is entered.

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    JotForm Support

    Answered by BJoanna on June 01, 2017 at 03:22 PM

    I have inspected your session form and I saw that you have added the URL that my colleage EltonCris provided you to Autoresponder email. However you did not changed URL on the Thank you page of your form. URL on thank you page is incorrect and you should add URL that my colleage provide you there as well.

    Save and continue later session method will work if the form has form collapse fields. However your users will need to use next or back button to save the data.

    The data will be saved for the next day if the next button is used to save the data. If the form is submitted it will be cleared. 

    I would also suggest you to check this guide again:

    How to Save Forms and Continue Later

    Let us know if you need further assistance.