What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we cancel our subscription at any time?

    Asked by TarheelGRC on May 31, 2017 at 04:49 PM

    Our club is currently at the Bronze level, but for 6 months of the year we won't have any events that require members to use the JotForm.  If we pay month to month, can we downgrade during slow months to a Starter level then pay for the Bronze level when we have events come up using JotForm?

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    JotForm Support

    Answered by david on May 31, 2017 at 06:24 PM

    You can cancel your subscription at any time.  We have many users that actually only subscribe for a month or two out of the year during their busy season.  Cancel the subscription when you no longer need the upgraded limits and as long as your forms stay under the Free accounts limits, they will remain active.